Starbucks Nightmare
Today at work, I experienced a major setback. I worked with the manager there for a whole day for the first time. Her name is Janelle.She’s black and she has a weird sense of humor. She uses a lot of sarcasm and ‘pretends’ to be mean as a joke.I didn’t let it get to me before, because I knew she was like that from the first time I met her.Until today. So I went to work with a smile on my face as usual.First I noticed there was a can of whipped cream that was empty. And we need to completely empty it out before taking it to the back sink.At the tucker store, we just emptied it in the sink or in the trash, it didn’t matter. But I like to empty it in the sink and run it with hot water so the whipped cream doesn’t melt in the trash and make a mess at the bottom of the trashcan.So as I was emptying it in the nearest sink, Janelle suddenly said “What are you doing? Stop. Stop. What are you doing?” in a hard tone.And I turned around and said “Emptying the whipped cream.”She could’ve told me that at the discover mill store, they have specific rules about emptying whipped cream, but she just yelled at me, “No. No katie. don’t empty it in the sink, it messes up the drains. empty it in the trash.”And I get it. different store, different rules. I knew that and I go to work everyday knowing that there are many different rules, and I am ready to adapt to them. But the adapting process would run a lot more easily if she didn’t yell at me but just calmly told me that there’s a different way to do it. So you can imagine my surprise at her rudeness. First I just decided to let bygones be bygones. When making a white mocha, I learned from the beginning of my training days and from all the shifts in Tucker that i should stir it with the stir stick so the thick sauce would melt into the espresso and taste better. So as I’ve learned and as I’ve always done, I stirred all thick sauce drinks with the stir sticks. But then suddenly, Janelle came up behind me and took the stir sticks away with a face that said “omg this girl is stupid” and said “I don’t get it. Why do you keep stirring the drinks with the sticks? These arn’t here for you to use them. Look, you’re wasting away those sticks. Do you know how many trees it take to make a box of stir sticks?”I was a little bit annoyed, but calmly explained that this method was how I was taught and how I’ve always done it.And instead of understanding that the Tucker store may have been different and politely asking me to stop using the stir sticks, she replied back in a harsh tone, “You’ve been taught wrong.” I was shocked. How can she say that to me? She was basically saying that Sebla, Greta, and Amicia, all the long time workers that I’ve worked and learned from are not different but wrong. I stopped listening to her after she said that, but she just kept saying something like “Do you get it Katie? do you get it now?” and she added “Am I annoying you yet?” and continued on like the harshness of her tone was a joke. But it didn’t matter if she meant it as a joke, I was offended and I personally don’t think any of her jokes are funny. That made me realize how you said some people are just narrow minded and only what they think is right. So I just thought of her as that kind of person. Someone who is not open minded and just plain stupid or inconsiderate. So again. With a professional attitude, I let it pass me, even though it bothered me how she couldn’t just teach me, but she went straight to scolding. But it didn’t end there. A customer asked her to stir a drink for her, and she took a stirring stick and started to stir the drink but as she stirred she said with a mocking voice “My names Katie and this is how I make drinks.” I just stared at her in shock, because not only did she scold me but now she was making fun of me. And I didn’t laugh or smile even when she looked at me with a smile on her face like “im joking haha” It wasnt funny. There is a line between funny sarcasm and just plain offensive behavior. And THAT’S NOT THE END. When it was my 30min break, I ordered a taco and japanese food, planning to eat half of the japanese food later for dinner. When she saw what I bought she gave me a serious face and was like “You’re eating a taco AND japanese food?” And I decided to smile and get the conversation ending fast and replied politely. But then she asked me “Are you pregnaunt? That’s a lot of food.” I was at the point like “what….. the……. f……..k…..” but AGAIN I just smiled and said “Ya, i’m just really hungry today. I must be tired” no im hungry cause im so angry and so stressed from working with you. but she CONTINUED. “you must be veerrrrrrrry hungry. thats a lot of food.” Why did she have to comment about my food? She didn’t even bother to understand that I was gunna save some for later. When she goes to taco bell during work hour and eat during her work hour I don’t say anything. I don’t ask her what she got or what shes eating, because its none of my business. I had enough of her from that moment, I had no interest what so ever to keep a smile on my face when she talked to me or came near me. Of course I was still polite to the other workers and the customers. But she continued to scold me “No Katie. That’s not how you do it. No Katie you can’t do that. No Katie you were taught wrong.” with simple things as punching in the credit card number or placing the washed dishes on an empty counter. I really wanted to quit. I think I’m someone who can deal with a lot of pressure and a good amount of work. When I work with that unnie every night and do all the labor work while she sits there on her iphone, I just get it done. I do the work. I understand there are different rules, and I’m new and I’m ready to adapt and work harder to prove that they didn’t hire someone who’s unqualified. But today was a day that I was so offended and shocked that I really don’t feel like working there anymore. And I asked for next sunday off so I can go to six flags, but after taking a long long long time to make the schedule, she scheduled me from 5 to 10 on sunday. And she told me to deep clean everything in the store next week. Oh and she scheduled me for 28.5 hours. I can’t do that. I have finals coming up. I have school. SCHOOL > STARBUCKS. Jimin understood. He gave me less hours as I started school, but apparently Janelle thinks starbucks is more important. I thought Jimin was the worst manager ever, but now I’m not sure. I hated working today. I wanted to drop everything, leave, and never come back. I’m afraid I might explode on her one day if this continues. My personality is just like that, if I don’t like you, I’m gunna shut you out and push you away. I’m trying hard to still be friendly to that unnie I always work with who makes me do everything, because that personality is not fit for the business world, but Janelle goes beyond her, she openly offends me and expects me to take it as a joke and laugh about it. What do you think I should do? Because I’m personally so angry with her and the workers there who are so weird and expect me to laugh at everything they say that Im getting tired of them, that I know my thinking won’t be rational.


